Shipping Policy

  • Chose any 2 products from Peel N Win gift gallery and get your shipping charges waived off.

Delivery Policy

  • The ordered product/s will be delivered within 7 working days.
  • In an event of non-delivery on account of any mistake by customer (i.e. wrong name or address) an extra charge shall be claimed from the customer during the re-delivery.
  • Partial or damaged delivery of product needs to be reported within 2 working days of the receipt of the product.
  • Delivery of orders would be done on the basis of the address specified. So take extra care while providing the address during the confirmation of the order. 

 

Cancellation & Refund Policy

If you wish to cancel the order owing to delay in dispatch from our end, late delivery or non delivery then you can simply write a mail to info@avamerchandising.in mentioning the order details and your order will be cancelled by the back end team. Your refund will be processed within a time period of 10 working days.

After receiving the order if you do not like our product then you must write to us at info@avamerchandising.in or call us at 011 – 47169800 from Monday to Saturday between 9am-7pm. You will be given an option to either get the product replaced with a same or a different product.

In case you wish to take up only a refund and do not want to replace with same or different product then you can send the product to our mentioned address through courier or we can arrange a pick up from your address which will take a minimum of 7 days from the date of confirmation at your end. Once we receive the product through our logistics partner, we will intimate the accounts team for processing the refund. Refund will be done within a period of 10 working days.

If you receive the product in damage condition, then you can inform us through mail or a call. We will forward the request to the logistics partner to pick up the damaged product from you end. Once we receive the product, the order will be cancelled and we shall process a fresh dispatch within 7 working days. However if you wish to cancel the order then we will consider the same for refund only after proper verification.

Cancellation on customer’s request may not be allowed, subject to the specific terms and conditions applicable to the type of product or service purchased. All order/sub orders canceled will be refunded as per the payment mode selected by customer except for COD/Cheque pay mode, where refund shall be processed via Pay order/Demand-draft.

For reported defects on products with manufacturer's warranty the customer needs to contact the relevant service center of the manufacturer, respectively. AVA shall not be held responsible for any refund claim in such a case from the customer. AVA reserves the right to cancel any order placed using Credit Card which holds International Billing Address.  Octroi charges may be levied on some orders .These charges shall are not refundable and shall be borne by the customer. In the event of cancellation of the order the Octroi charges levied shall not be refunded. Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.